Hotel & Aptartamentos Vista Park is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company.
Given the extraordinary situation created by Covid-19, Hotel & Apartamentos Vista Park has devised an operational transformation strategy based on the following premises:
- Safety for employees and customers
- Reduced contact in interactions between customers and employees
- Optimisation of operational processes, simplifying and digitalising the service
Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotel within a framework of confidence and safety.
NEW MEASURES OF CLEANING AND SOCIAL DISTANCE
New cleaning and disinfection protocols, including new cleaning equipment and products to be used during the whole stay.
We have created a special prevention and maintenance plan for air conditioning, heating, refrigeration and water systems.
Specific personal protective equipment (PPE) and hygiene equipment. Training in food hygiene and health standards prior to opening for all employees.
A protocol has been defined for laundries for washing and collecting linen during the stay and after the customer’s departure to avoid contamination.
Customers can decide whether they want to use the cleaning service during their stay. Cleaning will always be done when the customer is out of the room.
Decorative items that do not comply with new cleaning protocols (washing at more than 60º) will be eliminated. Example: cushions, plaid, etc.
Hydroalcoholic solution dispensers for hand cleaning will be placed in public areas.
A new signage system to inform customers and indicate how spaces will be used and the need for social distancing.
Installation of protective screens in reception and in the dining room services.
A space management tool has been implemented to reduce capacity in restaurants, meeting rooms and swimming pools and manage bookings to guarantee social distancing and personal space.
Buffets adapted to a market-style format, with our expert chefs directly serving customers a wide range of different dishes. Aiming to optimise the flow of customers and reduce food handling.